Returns & Refunds

Statutory right of withdrawal

As a consumer, you have the statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. The withdrawal period begins on the day you or a person designated by you takes possession of the goods.

To exercise your right of withdrawal, please contact us at info@odavia-store.com with your order number and a clear statement of your withdrawal. You can find more information in our Right of Withdrawal notice.

Return process

Please do not send any item back without prior return confirmation. Contact us first at info@odavia-store.com and provide your order number and the reason for return. Once we've reviewed your request, you'll receive full return instructions.

Returns that are not announced in advance or sent to an unconfirmed address may not be able to be processed or assigned.

Damaged, defective or incorrectly delivered items

Please notify us as soon as possible about damaged, defective or incorrectly delivered items at info@odavia-store.com. Your statutory warranty rights remain unaffected.

Where possible, please send us photos of the item and the packaging. We'll work with you to find an appropriate solution – refund, replacement or return assistance, depending on the situation. For faulty or incorrectly delivered items, you are not required to bear the return costs.

Refunds

Once the return has been received and inspected, the refund will be issued to the original payment method. Processing time may vary depending on the payment provider.

Contact

If you have any questions about returns, you can reach us at info@odavia-store.com, Monday–Friday, 9:00 am–5:00 pm.