Frequently Asked Questions

How do I reach customer service?

You can reach us by email at info@odavia-store.com. Our service hours are Monday to Friday, 9:00 am–5:00 pm. The usual response time is 1–2 business days.

How can I track my order?

Where tracking is available, you'll receive an email with the tracking number or a tracking link after your order ships. Tracking updates are provided by the respective carrier.

How do I request a return or withdrawal?

Please do not send any item back without prior return confirmation. Submit your return or cancellation request via the “Withdraw from contract” link, or contact us at info@odavia-store.com with your order number. Once we've reviewed your request, you'll receive further return instructions.

How long is the right of withdrawal?

Consumers generally have a statutory right of withdrawal of 14 days from receipt of the goods. You can find more information in the Right of Withdrawal notice.

What should I do about damaged, defective or incorrectly delivered items?

Please notify us as soon as possible about damaged, defective or incorrectly delivered items at info@odavia-store.com. Your statutory warranty rights remain unaffected.

Are there currently products available to order?

Products are only offered publicly once they have been sufficiently checked, are available and are suitable for the relevant market.